Services & Products


You decide whether Custom Training is what you’re looking for, or if a ready-to-go Prefab Training course will do the job. And if you’re not quite sure, Bernie is happy to walk you through factors to consider in selecting the best option. He’s the nicest training guru you’ll ever meet: solid guidance, happy to share a cup of coffee, and make a friend, if not a client. The Insignia difference is real.


  1. Designed for you
  2. Developed by us
  3. Deployed by design
This is where we shine. As master builders of custom training, watch us roll up our sleeves and handcraft the perfect answer for your situation.


Any information, skills, or behavior that you need a group of people to know, use, or perform.

The parts needed to build the machine, so to speak. Before training, that content might be in the form of documents, a flurry of sticky notes, or simply the way things need to be done. We take that content and build it into training that is easy to understand, remember, and perform.


Planning the best way to introduce specific content to a particular audience.

Good training design involves careful analysis, knowledge of adult learning principles, and listening to our client.


Building the training we’ve designed.

Writing curriculum, creating online e-learning courses, building videos or workshop exercises. This is when we make the training that solves your problem


When the learning actually happens.

The eLearning is launched to your employees, the workshop takes place, or the materials are distributed.

Proven Methodology

In an era of technological bells and whistles, training solutions can look pretty fancy. At Insignia, our number one goal is training that works, so we start with tried-and-true principals of instructional design. We are craftsman, and it shows in our results.

The ADDIE model of Instructional Design is to training solutions what the compass is to travel: the core tool at the center of the technology that has grown up around it. Click below to see how the ADDIE model will work for you.


What is the nature of the problem? Is training the best answer? Have other trainings failed? Why? What are the characteristics of the audience to be trained? Are they new-hires? Experts? Technologically savvy? How do we best reach these people in a way that ensures changed behavior after training? Are there timing considerations to factor into a training solution? Budget?

The Analyze phase makes sure we don’t waste time and money creating training that misses the actual problem, or that isn’t suitable for the audience and scope of the situation.

Is a three-day online workshop the best fit? Quick Reference Guides for busy call center agents? Hands-on practice? Classroom role- play sessions? A training manual? Design is custom-tailoring a solution to the unique client situation.

Using the information we learned during the Analyze process, we design a course of action that addresses needs, scope, audience, and constraints. Design is figuring out what the training will look like.

Like builders referencing a blueprint, the Develop phase is where we create the vision perfected in the Design phase.

We write and produce training manuals, or job aids. Write exercises and lessons for an instructor to deliver onsite. Create slide presentations, eLearning modules, or curriculum. Produce infotainment videos. Some folks skip the Analyze and Design phases and skip right to Developing… and call that training. Folks know when they are learning, and it’s our job to make sure that happens. And that they are learning what is needed to improve performance.

This is when the learning happens. The class is taught. The training manual or job aid is distributed to folks on the job. The mentoring program is kicked off, or the eLearning modules go live.

The solution that has been carefully designed is implemented.

When the solution has been implemented, Evaluation is how we know whether is worked or not. Did it solve the problem? Did the right audience learn the right information? Can we see measurable results? Has behavior changed? Did the learners find the training valuable? Worth their time?

Evaluate is how you see the return on your investment in training.


Boxed-up and ready to go, on-demand

avatar Bernie

Ready. Licensed. Proven.

Prefab Courses from Insignia are complete courses on a variety of common and specialized subjects, pre-built and ready for you to use immediately.
  • eLearning Modules
  • Measured Results With Quizzes and Knowledge Checks
  • On-Demand
  • Budget-Friendly
  • Engage a Variety of Learning Styles
  • Wide Variety of Current, Regulatory, and Industry-Specific Topics
  • Mobile-Friendly Design
  • Learner-Driven
  • Deployable Immediately
  • Micro-Learning Technology
  • Fast, Easy, Ready


Pre-made with our best ingredients, these courses are boxed and ready. No time? No fuss! They look good, have proven results, and are available on a variety topics- like these!

Click each subject to see a summary of the course


Click Each Subject to See a Summary of the Course


Accountability establishes individual and team commitment to implement actions that align with the values, competencies, and strategy of the organization.

This course teaches the skills and attitude that are necessary for creating an accountable organization. Participants will learn the language of being a victim or being accountable, a three-step model for asking self-accountable questions, and a five-step model for creating accountability in others.


Coaching performance is the responsibility of every leader at every level. Coaches help people become aware of their situation and to take responsibility for their action(s). This course teaches the foundational skills for coaching and provides a four-stage coaching model for coaches to follow.

Participants will learn the skills they need to coach for a variety of situations; they will develop an action plan for follow-up, and they will learn how to provide reinforcement and developmental feedback during the coaching process.

Communicate with Clarity

Communication skills are increasingly important to an organization’s success. Every function and activity involve some form of direct or indirect communication. Employees are able to achieve their goals and perform at a high level only when they communicate with each other as needed.

This course focuses on the process of creating open communication in order to increase rapport and productivity. Participants will learn listening and questioning techniques, how to build rapport with others, and internal and external barriers to effective communication.


Every leader faces the challenge of achieving results through others. Effective delegation can make the difference between a task done right and a task gone wrong.

This course teaches the leadership skill of delegation. Participants will learn how to delegate a task so that the results meet or exceed their expectations.

Emotional Intelligenc

Everyone has emotions. Sometimes emotions seem untouchable—it is hard to explain them with language. Emotions reside within us, sometimes invisibly influencing our decisions and our lives. Research has proven that emotional intelligence (EQ) is more reliable in predicting success than intelligence quotient (IQ).

In this course, we will discuss the topic of emotional intelligence. We will relate it to the workplace and explain how practicing emotional intelligence increases our ability to make good decisions, build relationships, deal with stress, and cope with change.

Facilitating Meetings

The quality of a meeting is determined before it even starts. This course teaches participants how to facilitate an effective meeting. Participants will learn the four steps for successfully facilitating meetings, tips for keeping a meeting focused, techniques for handling difficult participants, tools for making decisions and solving problems, and techniques for increasing the effectiveness of conference calls.


In any organization, selecting the right person for the right job is a challenge. Successfully meeting that challenge helps your organization to keep turnover low, keep morale high, and provide great customer service.

This class provides information to assess, build, and conduct high-quality selection interviews in order to decide on the right person for the job. Participants will learn how to conduct a behavior-based interview that increases the selection of the right person for the right job.

Leading Meetings

Most of the time when you hear the term teamwork, you hear about a group of people who get together to complete a special project. This course is about creating a team environment with the people with whom you work each day. The difference is that the people you work with everyday may not be interdependent in their jobs. One thing is true—the team environment that you create will contribute to a productive and friendly workgroup.

Participants will learn techniques for translating team goals into individual goals, empowering all group members to participate, monitoring the group’s environment, and integrating new team members into the group.


Mentoring is one way in which to transfer experience and knowledge to new workers. Mentoring has been proven to reduce turnover and increase employee satisfaction. This course provides an opportunity for a mentor and his/her mentee to work together. Mentors and mentees will learn about each other and how to work effectively together. Worksheets are provided that allow mentors and mentees to learn about each other, to identify interaction guidelines, and to set mentoring goals. Participants will discuss and practice the components of being an effective mentor and mentee

Performance Management

This class teaches skills and strategies for efficiently managing time and organizing workflow. Strategies include planning, note-taking, prioritizing, scheduling, responding when the day doesn’t go as planned, organizing the desk, and handling paper documents and e-mail messages. The Time Mastery Profile® completed in class will assess time mastery in twelve dimensions. Participants will develop an action plan based on the lessons learned in the session.

Personal Leadership & Influence

Many employees are promoted to a leadership position because of their great success with technical skills. However, it is people skills that make a leader a success. In this course, participants will discuss strategies to overcome leadership challenges, and they will assess the styles that effective leaders demonstrate. Participants will define the roles and responsibilities of a leader, identify personal leadership values, and create a leadership vision statement.

Presentation Skills

Presentation skills increase a leader’s ability to educate and influence audiences. This course teaches participants how to develop and deliver a powerful presentation. Bring a topic to the course and leave with a powerful presentation. Participants will learn and apply actions to prepare a presentation that will knock the socks off their audience. Each participant will be videotaped giving a presentation and will receive feedback on his/her presentation skills

Ask Bernie about our complete catalog of Prefab Course topics—it’s vast, and we are always adding new topic areas, from soft skills to technology to performance improvement.