This course teaches the skills and attitude that are necessary for creating an accountable organization. In today´s business climate, it is more important than ever for team members to hold themselves accountable; organizations depend on individuals and teams to implement actions that align with the values, competencies, and strategies of the organization. These values, competencies, and strategies must be demonstrated by every member on a daily basis.
While the term "accountability" is commonly heard, there is often a great deal of confusion about what this word actually means and to whom it actually applies. In this course, participants explore the true meaning of accountability and how it relates to them in their day-to-day duties. Next, participants examine the different levels of power found in organizations, and through an involved discussion, they will begin to recognize the behaviors of those who feel they have no power, those who operate on the level of individual power, and those who demonstrate power on an organizational level. Through this discussion, participants begin to recognize the behaviors and level of power they personally demonstrate. Following this discussion, participants engage in a fun, yet pointed, role-play in which they will both witness and demonstrate accountable/ unaccountable behaviors. During a debriefing of the role-play, the importance of making an AccountABLE choice becomes clear.
Despite the best of professional intentions, there are obstacles to accountability, which is the next concept that participants will explore. Some obstacles are internal, some are external. Participants engage in small and large group discussions and activities to identify these obstacles and the techniques to overcome them. In particular, participants explore the different words and phrases that can be used to either create or remove personal accountability or the accountability of their team members. They will see this language and accompanying behaviors in a video titled "Accountability That Works!"
The final step in the course is to take a personal accountability assessment that enables participants to further examine their language and behaviors. Once they complete the assessment, they will be ready to practice their new accountability skills in customized role plays that are targeted toward helping them to improve the service they provide to both internal and external customers.
- Define accountability.
- Rate yourself and your team on the PowerMeter.
- Recognize and discuss the AccountABLE choice.
- Identify personal and environmental obstacles to being accountable.
- Ask questions that initiate accountability and take actions based on the responses.
- Create accountability in others through the use of a five-step model.
Course Duration: This is a four-hour course.