Delegation and Empowerment
Delegation is an overlooked and undervalued tool that managers can use to complete an ever-increasing list of work responsibilities. This course provides managers with the skills to effectively delegate work to others.
There is often confusion about the true meaning and nature of delegation. In discussing the definition, participants begin to realize that delegation is about assigning meaningful tasks that can challenge employees and provide them with opportunities to build their skills. They recognize many benefits to delegation. However, there are many barriers as well. Certain patterns in thoughts and beliefs may hinder managers from delegating as often as they should. Participants examine these patterns and challenge themselves to overcome those that apply to them personally. They then take an individual assessment to determine their strengths and weaknesses in the delegation process.
After completing the assessment, participants are introduced to the three stages of delegation: task analysis, task assignment, and task assessment. Throughout the application of these three stages, participants learn which tasks to delegate and which tasks to keep. They learn a process to objectively select the right person for the task. Through the use of certain questions, participants determine what needs to be communicated when delegating a task and how to gain understanding and commitment on the part of the delegatee. For stage three, task assessment, participants discuss the absolute need to follow up on tasks and to provide recognition or constructive feedback as required.
The final segment of the course consists of actual skills practice in which participants delegate a task to a partner and receive feedback on his or her effectiveness.
- Define delegation.
- Break your personal barriers to delegation.
- Utilize a three-stage process to effectively delegate a task.
- Identify which tasks to delegate and which tasks to keep.
- Select the right person for a delegated task.
- Follow up on a delegated task.
Course Duration: This course is designed for four hours.