Knowledge Management

Course Description:
Knowledge transfer is an ongoing process of sharing knowledge and information with others. As organizations prepare for the potential mass departure of individuals retiring or rotating to new positions, we seek to preserve the knowledge that these employees have collected.

According to Michael English and William Baker in their book Winning the Knowledge Transfer Race, record retirements of the 77 million baby boomers and the transition to Generations X and Y workforces threaten organizations with huge losses of vital knowledge. The first of the boomers, born between 1946 and 1964, will turn age 65 in 2011. By 2030, the 65-year-old-plus segment will account for about 20 percent of the U.S. population, doubling the percent that segment held in 2000. When these workers retire they will take their tacit knowledge with them. This phenomenon makes rapid knowledge transfer all the more important.


  • Define knowledge transfer.
  • Identify the value of systematic (mindful) knowledge transfer.
  • Describe the two types of knowledge to transfer.
  • Discuss current practices of knowledge transfer.
  • Identify expert knowledge that needs to be transferred.
  • Demonstrate methods to identify knowledge to be transferred.
  • Participate in a coaching session to help review your work and to clarify next steps.


  • Sharing of important knowledge between employees
  • Retention of important knowledge within the organization
  • Faster productivity for those employees transferring to new positions (new-hires, transfers, or promotions)

Course Duration: This course is a four-hour course.

Additional Information:
For additional information regarding Insignia's off-the-shelf course offerings, including outlines, customization of content to fit the needs of your organization, and pricing, please contact us @ 586-580-3274 or send and e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..  We look forward to hearing from you.