Conflict Management

Course Description:
Every person faces conflict. There are positive and negative outcomes to conflict. What makes conflict negative or positive is the way in which it is handled. This course teaches participants how to manage emotions during conflict while working collaboratively toward a win/win resolution. Participants will complete a conflict style assessment, learn the five styles of conflict, and identify their dominant style.

Action objectives:

  • Define conflict.
  • Identify assumptions of conflict.
  • Explain the escalation of disagreement into conflict.
  • Recognize the five styles of conflict resolution and the benefits and pitfalls of each style.
  • Understand your preferred style of conflict resolution.
  • Apply the six steps to collaborative conflict resolution.
  • Apply techniques to managing emotions during conflict.
  • Discuss the effect that power has on conflict resolution.
  • Implement a strategy for continuous conflict management.


  • Identification of your preferred conflict resolution style
  • A structured collaborative approach to manage conflict
  • Techniques for handling emotions, both yours and theirs


  • Thomas-Kilmann Conflict Mode Instrument

Course Duration: This course is a 4-hour course.

Additional Information:
For additional information regarding Insignia's off-the-shelf course offerings, including outlines, customization of content to fit the needs of your organization, and pricing, please contact us @ 586-580-3274 or send and e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..  We look forward to hearing from you.